Several folks who placed a pre-order for Castle Grayskull in the original order window received the following email this week:

Dear XXXXX,

We are writing you to let you know that your pre-order for the Castle Grayskull playset did not successfully process, and we have had to put your castle on hold. 
 
Order Number: XXXXXXXXXXX
 
But don’t worry!  We would like to give you the chance to claim your pre-order.  Just contact our Customer Service Team at MattyCollector.CS@digitalriver.com  or call them directly at 877-GO-MATTY, and they will be happy to help make sure you get the Castle you had originally pre-ordered.

You will have until 6pm CT on December 4th to contact customer service to address your pre-order.  Please do not wait until the last minute, as you will not want to miss out on this essential set!

Sincerely,

MattyCollector.com Customer Service

 

I myself got this email and had to call today to update my billing information.  For some reason DR was charging an old expired card of mine and not the one attached to my original pre-order.  They took my updated info and said I’d have an updated email in the next 4 days.

Apparently I’m not alone in this and today Mattel/Scott posted the following information that he asked us to pass along:

Castle fans,

We are starting to send out payment authorizations to begin shipping the Castle. If we tried to authorize your card and it failed you should get an email alerting you to this. When the CC fails, the Castle order is “canceled”. To quickly uncancel and ensure your Castle comes as intended, please just simply call CS and confirm a current card.

I realize that many of you already switched cards during the year and there are reports coming in that the old card was charged. I apologize for this, but as noted above, please just call CS today and clarify your current card so it can be charged.

There is some urgency as any unclaimed Castles by Dec 5th will be added to the “day of stock” on Dec 16th at $300.00. So to ensure you get your Castle at the presale price, and your presale X sell poster, make sure your current card is on file. If you received an email notifying you we could not charge your card, call 1-877- GO MATTY as soon as possible.

Also, as we need everyone’s help, please help repost this message on all of your Facebook accounts or web pages. We want to ensure all preorder customers receive there Castle at the preorder price.

 

Thanks!

TG